After finding out that because I am the second owner of my 2016 BMW 428i, I was no longer eligible for the maintenance agreement that the original owner purchased, I found myself looking for a less expensive alternative to the dealer. I am so glad that I found this place. They generally cost less than the dealer, although it is stili a BMW, but on some level, I trust them more. They definitely want to be a partner in keeping your BMW in top shape. You are always welcome to watch and ask questions. As long as my car needs a mechanic, and it is on my dime, it will be taken here.